Why have I been so quiet on the blog? There's a reason. Last Wednesday, lightning struck my house. There was a BANG! and a flash. Darkness. When the power came back, we discovered that the computer was fried and the telephone line was disconnected.
Up to now, five days later, both are still not restored. The computer is still in the workshop. My line is still down. I'd been chasing Telekom to no avail. Seems like after the change to TM, service has gotten worse. I reported the fault on Thursday. The next day, a technician came to check and said he'll restore the line at the exchange. Up to now, still silence.
I'd been trying hard to reach someone at TM but in these days of automation, it's so hard to get a life person at the end of the line.
I've called 100 to report the fault several times in the hope that this will help to expedite the repair.
I've called TM Call Centre to check on status. Each time it's an answering machine that puts you on hold saying "Our call centre consultant will be with you shortly" or something to that effect. Then it said, "or leave a message after the beep." What's the point when nobody bothers to return the call? After more than ten tries, I've yet to speak to the call centre consultant.
100 gave me a telephone number at Jln Langat office to follow-up. Nobody picks up the phone. I rang 103 for a number to call at the Klang office. No reply either. Hello, is there anyone working in TM?
What does TM stands for? Takde Masa for customers?